Shipping Policy

Last updated: 6 September 2026

Thank you for shopping with Retrospective TCG. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During particularly busy periods, product releases, sales or other exceptional circumstances, processing times may take longer. Where reasonably possible, we will provide an update if there is a significant delay.

2. Delivery Options

Available delivery options and prices will be displayed at checkout.

Delivery services may vary depending on the size, weight and destination of your order.

Where available, customers may be offered options such as:

• Standard delivery
• Tracked delivery
• Other delivery services displayed at checkout

The estimated delivery timeframe will be provided at checkout where available.

Delivery estimates are not guaranteed unless specifically stated otherwise.

3. UK Delivery

We currently ship orders to addresses within the United Kingdom.

Delivery times will depend on the service selected at checkout and the delivery provider.

Once your order has been dispatched, you may receive tracking information where a tracked delivery service has been selected.

Please ensure that your delivery address is correct before completing your order.

4. Tracking

Where a tracked delivery service is used, tracking information will normally be provided to the email address supplied when placing your order.

Tracking information may not become active immediately after dispatch.

If tracking shows that an order has been delivered but you cannot locate it, please contact us at:

retrospectivetcg@gmail.com

We may ask you to check with household members, neighbours or the relevant delivery provider before we investigate the matter further.

5. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order has not yet been dispatched and you notice that your address is incorrect, please contact us immediately at retrospectivetcg@gmail.com.

We will try to correct the address where possible, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange redelivery.

Additional postage costs may apply where permitted by law.

6. Delayed or Missing Orders

Although we aim to meet the estimated delivery times provided, delays can occasionally occur due to circumstances outside our control.

If your order has not arrived within a reasonable period after the expected delivery date, please contact us at retrospectivetcg@gmail.com.

For tracked orders, we may use the tracking information provided by the delivery service to investigate the delivery status.

For untracked orders, we may need to allow an appropriate period to pass before treating an order as lost.

Nothing in this section affects your statutory consumer rights.

7. Damaged Orders

Please inspect your order when it arrives.

If your order arrives damaged, please contact us at retrospectivetcg@gmail.com as soon as reasonably possible.

Where appropriate, please provide photographs of:

• The damaged product.
• The external packaging.
• Any internal packaging.
• The shipping label.

This information can help us investigate the issue with the delivery provider.

Your statutory rights regarding damaged or faulty goods are not affected by this policy.

8. Lost Orders

If we determine that an order has been lost during delivery, we will work with you to resolve the issue in accordance with applicable consumer law and the circumstances of the order.

Depending on the circumstances, this may involve a replacement or refund.

We will not ask you to waive any statutory rights in order to resolve a lost delivery.

9. Trading Cards and Packaging

Trading cards are valuable and collectible items, so we take reasonable care when preparing orders for dispatch.

Where appropriate, cards may be packaged using protective materials designed to reduce the risk of damage during transit.

Packaging methods may vary depending on the type, quantity and value of the products ordered.

10. Combining Orders

If you place multiple orders separately, we may not be able to combine them into a single shipment.

If you would like to request that orders be combined, please contact us as soon as possible at retrospectivetcg@gmail.com.

We will try to accommodate requests where practical, but cannot guarantee that separate orders can be combined once processing has begun.

11. Delivery Restrictions

Certain products or delivery destinations may be subject to restrictions imposed by postal services, courier companies or applicable laws.

We reserve the right to cancel and refund an order where we are unable to legally or reasonably deliver the products to the requested destination.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

Retrospective TCG
Email: retrospectivetcg@gmail.com
Business address: 2 Trajan Close, GL5 4EZ

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Retrospective TCG reserves the right to update this Shipping Policy from time to time. The latest version will be published on our website.

Nothing in this Shipping Policy affects your statutory consumer rights.